Mother of Health Store Policies
 
Welcome to Mother of Health!  Store policies are listed for your information and to assist you in shopping.  If you have any questions regarding these policies, please email us at Contact or phone at 800-265-4213 during normal business hours, Monday-Friday 9:00 am to 4:30 pm PST.  If you should reach our answering maching, don't fret, we check it often and will get back to you promptly.  (Tip! Emailing is sometimes faster) 
 
Shipping Policy
 
Orders over $100 ship for FREE.
 
Orders placed before 11 AM PST, Monday-Friday are shipped the same day.  Orders placed after 11 AM PST, will ship the following day due to UPS pick up times.  We process and ship Monday-Friday.  Mother of Health is not responsible for service transit time.  Transit times are provided by the carrier, exclude weekends and holidays and may vary with package destination, particularly during peak periods.
 
Mother of Health ships only to street addresses in the 48 states within the continental United States.  We do not ship to Hawaii or Alaska or to international destinations.  We ship UPS Ground and UP Postal Service. 
 
Returns/Refund Policy
 
We aim to please.  Therefore, we know you will be completely satisfied with your purchases.  However, in the unlikely event that you would like to return or exchange your product, please read below for details.
 
If you are not completely satisfied with your purchase, you can return all non-food items for an exchange, or refund, as long as you return it within 30 days from the order date and the product is in PERFECT condition.
 
There are no returns on food items unless the product is damaged or defective. If you have a damaged or defective product, please contact us for a Return Authorization number. (RA#)
 
A refund or credit for the cost of unopened merchandise, less a 15% restocking fee will be issued when merchandise is returned within 10 days of receipt.  Shipping costs will only be refunded if the return is due to an error made by Mother of Health.
 
Mother of Health must be notified by email @ Contact or telephone 800-265-4213 within 48 hours of you receiving your purchase of any shipping damage.  If the case that you want to return the item, we will provide you with a RA#.
 
Write the RA# on the outside of the box in clear visible letters and/or numbers.  We do no accept parcels that do not carry a RA# on the outside of the box.
 
We accept returns by UPS ONLY.  Failure to ship your return by UPS will result in lengthy delays or denial in processing your return.
 
Products are free of damage when an order is shipped.  Although we pack very carefully, damages may occur in transit.  Please contact us within 48 hours if you should recieve a damaged or broken product.  Make sure to save all contents, including packaging for UPS to investigage.  MOH will then submit a claim to the carrier for investigation.  The investigation may take up to two weeks to complete. (UPS policy and proceedures)  Replacement items will not be shipped until the claim has been resolved.
 
Your return has 30 days from the date that we shipped your purchase to you to arrive at our shipping warehouse location.
Send your package to:
2345 Valley Meadow
Oak View, CA  93022
 
Privacy Statement
 
This privacy notice discloses the privacy practices for www.MotherofHealth.com.  This privacy notice applies solely to information collected by this website.  It will notify you of the following:
 
* What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
 
* What choices are available to you regarding the use of your data.
 
* The security procedures in place to protect the misuse of your information.
 
Information Collection, Use and Sharing
 
We are the sole owners of the information collected on this site.  We only have access to collect information that you voluntarily give us via email and other direct contact from you.  We will NOT SELL or RENT this information to anyone.

 
We will use your information to respond to you regarding the reason you contacted us.  We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship your order.
 
Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.
 
Your Access to and Control Over Information

 
You may opt out of any future contacts from us at any time.  You can do the following at any time by contacting us via the contact information given on our website:
 
* See what date we have about you, if any.
* Change/correct any data we have about you.
* Have us delete any data we have about you.
* Express any concern you have about use of your data.
 
Security
 
We take precautions to protect your information.  When you submit sensitive information via the website, your information is protected both online and offline.  Wherever we collect sensitive information (such as credit card data) that informaiton is encrypted and transmitted to us in a secure way.  You can verify this by looking for a closed lock icon at the bottom of your browser, or looking for "https" at the beginning of the address of the web page.
 
While we use encryption to protect sensitive information transmitted online, we also protect your information offline.  Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information.  The computers/servers in which we store personally identifiable information are kept in a secure environment.